FAQ
All BUYING SELLING VERIFICATION GENERAL

To prevent various forms of fraud. In the past customers fraudulently used our services and this has resulted in us having our bank accounts closed.

If required, in the event of suspected fraud or compliance needs, we will provide the data to banking institutions or police. We do not sell or provide any of your identity data to anyone else. We use Amazon web services to store your data securely. Read more about our privacy policy.

It takes around 1-2 working days to get verified initially. It will take around 3 days to make your first electronic money transfer. You can then buy Bitcoin. Following money transfers will take around 1 working day.

Around 1-2 working days usually. Please be patient if it takes longer. If it takes more then a week send us an email.

No, you can use our QuickSell service.

If you have used our service before it will usually take 1 working day to receive your money. Otherwise around 3 working days. If it takes longer please be patient. If it takes more then a week send us an email.

We only keep a very small amount of Bitcoins on our server hot wallet. This is to provide security incase of hacking.

This means that associationally when withdrawing your transaction will be listed as pending if we do not have sufficient Bitcoin in our wallet. We will usually refill the wallet within 24 hours.

We do not charge any fee beyond the buy and sell prices listed. We make profit on the spread between the prices.

The prices we use are based on outside markets. It varies, however, depeding on how much buy and sell orders we have. For example, if we get a lot more buy orders compared to sell orders, the price would increase.

Once you create an order the price is held constant.

If required, we will provide the data to banking institutions or police. This will be done when in the event of suspected fraud, or compliance needs. We do not sell or provide any of your data to anyone else. We use Amazon web services to store your data securely. Read more about our privacy policy.

Once you make an approved transfer equaling your deposit limit, your limit will increase to the next limit, and so on.

Contact Us At: info@hardblock.net